ActiveQuest Courier LLC — Privacy Policy

Effective date: July 15, 2025

This policy explains how ActiveQuest Courier LLC (“ActiveQuest,” “we,” “us,” or “our”) handles personal information collected through aqcourier.com, quote requests, and communications about our services.

Information we collect

When you submit a form or contact us, we collect the information you provide. This may include your name, business name, email address, phone number, requested delivery date, pickup and delivery addresses, recipient contact details, package descriptions, and delivery instructions. Our current website form requests your name, email, phone number, scheduling information, and delivery details.

Please provide only information needed to discuss your request. Do not submit Social Security numbers, payment-card details, patient records, diagnoses, or other sensitive medical information through the general inquiry form. Contact us first if a proposed delivery involves confidential or sensitive material. A reference to medical delivery services does not mean the general website form is designed for patient information.

Website hosting and cookies

Our website is hosted by Squarespace. Squarespace processes information needed to operate and protect the site, which may include your IP address, browser and device information, and pages visited. Depending on the site's settings and your choices, cookies and similar technologies may also support analytics.

You can manage cookies through your browser and through any cookie controls displayed on the site. Blocking some cookies may affect site functionality. For more information about our hosting provider, visit Squarespace’s Privacy Policy.

How we use information

We use information to respond to inquiries; discuss availability and pricing; prepare quotes; coordinate services that have been agreed upon; communicate about requests; maintain appropriate business records; protect the website; and address legal obligations or disputes.

If you choose to subscribe to news or updates, we use your contact information for those communications. You can unsubscribe using the instructions in a marketing email or by contacting us. Service-related communications may still be necessary for an active request.

When information is shared

Information may be processed by service providers supporting our website, forms, communications, and business administration. If a delivery is arranged, relevant information may be shared with the people necessary to carry it out, such as the designated recipient and an authorized delivery provider. Only information relevant to that purpose should be provided.

Information may also be disclosed when required by law, in response to valid legal requests, or when reasonably necessary to protect rights, safety, or prevent fraud. Other disclosures may occur at your direction or with your permission.

Retention and security

Our policy is to retain personal information only as long as reasonably needed for the purposes described here, including business records, legal obligations, and resolving disputes, and then delete or de-identify it when appropriate.

Our policy is to use safeguards appropriate to the information we handle and restrict access to people who need it for legitimate business purposes. No website, transmission method, or storage system can be guaranteed completely secure.

Your choices and requests

You may contact us to request access to, correction of, or deletion of personal information you have provided. We may need to verify your identity and may retain information when needed for legal obligations or other permitted purposes. Additional rights may apply depending on your location and applicable law.

You may choose not to provide optional information. However, we may need certain contact and delivery details to respond to or fulfill a request.

Children’s information

Our website and services are intended for adults and businesses. If you believe a child under 13 has provided personal information through our website, contact us so we can review and address it.

External links

Other websites linked from our site operate under their own privacy policies. Review those policies before providing information to them.

Policy updates

We may update this policy to reflect changes in our practices or services. The updated version and effective date will appear on this page. We will provide additional notice when required.

Contact us

ActiveQuest Courier LLC
Phone: 469-329-1139
Website contact form: aqcourier.com/contact